An answer for every guest, even while you sleep.
Yeti’s AI assistant answers your guests’ messages in SuperHote, using your guest guidebook and your FAQ. Anything that needs a human is passed on to you.
14-day trial · no credit card · no commitment
An assistant that knows your apartments.
It answers with your information, not its own.
Every reply is based on the apartment’s guidebook and the FAQ you write: times, access, Wi-Fi, appliances, house rules.
- One profile per apartment, built from the guidebook
- A shared FAQ plus per-apartment answers
- Replies in the guest’s language
You are told when it matters.
An emergency, a question the guidebook doesn’t cover, a special request: the assistant sends you a WhatsApp alert, with email as a fallback.
- WhatsApp and email alerts
- Steps back as soon as you reply yourself
- A log of every reply sent
It speaks like your company.
Signature, tone, formal or informal address: you set how it talks. Early check-in or late check-out, it can offer the services from your shop.
- Adjustable tone and signature
- Linked to your shop products
- Says it is an assistant when asked
On in three steps.
- 1
Connect SuperHote
Paste your SuperHote key in Settings, then test the connection.
- 2
Check what it knows
Review each apartment’s profile and ask it questions in the test chat.
- 3
Turn it on per apartment
You choose where it replies, and you can switch it off at any time.
Before you turn on the assistant.
- Requires SuperHote. More PMS integrations are coming soon.
- €5 excl. VAT per month for each apartment with AI enabled, on top of the €7.90 excl. VAT subscription.
- During the trial, AI is included up to 10 conversations.
- Turning on the option during the trial ends the trial and starts billing.
- Without SuperHote, the rest of Yeti works as usual.
Questions
Can I review what the assistant replied?
Yes. Every reply sent is recorded in the apartment’s log.
What happens if I reply to a guest myself?
The assistant steps back on that conversation: it does not talk over you.
Do my guests know they are talking to an AI?
By default, the assistant introduces itself as your company’s assistant if a guest asks. You can change this setting, at your own responsibility.
I don’t use SuperHote. What can I do?
Everything else in Yeti: billing, revenue, guidebooks and the shop. More PMS integrations are coming soon for the AI assistant.
Let the assistant reply. Stay in control.
14-day trial · no credit card · no commitment